Terms and Conditions
General Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business, or profession when concluding a legal transaction.
For entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary general terms and conditions, their applicability is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contract Partner, Conclusion of Contract
The purchase contract is concluded with TILL TOOLS GmbH.
The subject of the contract is the sale of goods.
By placing the respective product on our website, we provide you with a binding offer to conclude a contract under the conditions specified in the product description via the online shopping cart system.
The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart." You can access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes there.
After accessing the "Checkout" page and entering your personal data as well as payment and shipping conditions, the order details will be displayed as an order summary.
If you use an instant payment system (e.g., PayPal / PayPal Express, Amazon Payments, Sofortüberweisung), you will either be directed to the order summary page in our online shop or to the website of the instant payment system provider.
If redirected to the respective instant payment system, please enter your data accordingly. Finally, the order data will be displayed as an order summary either on the provider's website or after returning to our online shop.
Before submitting the order, you have the opportunity to review and modify the details in the order summary, or cancel the order.
By submitting the order via the corresponding button ("Order with payment obligation" or similar), you declare your acceptance of the offer, making the contract legally binding.
The order processing and transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must ensure that the email address you have provided to us is correct and that the receipt of emails is technically ensured and not prevented by SPAM filters.
3. Contract Language, Contract Text Storage
The contract language is German.
We do not store the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed or saved electronically using the browser’s print function. After we receive the order, the order data, the legally required information for distance contracts, and the general terms and conditions will be sent to you again by email.
If you request a binding offer outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g., by email, which you can print or save electronically.
4. Prices and Payment Terms
The prices listed in the respective offers and the shipping costs represent total prices. They include all price components, including all applicable taxes.
The shipping costs are not included in the purchase price. They can be viewed via a corresponding button on our website or in the respective offer, are shown separately during the order process, and are to be borne by you unless free shipping has been promised.
Any costs of money transfer (transfer or exchange rate fees of the credit institutions) shall be borne by you in cases where the delivery is made to an EU member state but the payment is initiated outside the European Union.
The payment methods available to you are shown under a corresponding button on our website or in the respective offer.
Unless otherwise specified for the individual payment methods, payment claims arising from the concluded contract are immediately due for payment.
5. Delivery Terms
The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.
If you are a consumer, the following applies: The risk of accidental loss and accidental deterioration of the sold goods during shipment only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not named by the entrepreneur or a person otherwise designated to carry out the shipment.
If you are an entrepreneur, delivery and shipment are at your risk.
We deliver exclusively by shipment. Self-collection of the goods is unfortunately not possible.
6. Payment
The following payment methods are generally available in our shop:
Advance Payment
When selecting advance payment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
PayPal
Within the framework of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal, and confirm the payment order to PayPal.
If you have chosen the PayPal payment method, you must be registered with PayPal to pay the invoice amount or register first and authenticate with your login credentials. The payment transaction is carried out automatically by PayPal immediately after confirming the payment instruction. Further information will be provided during the order process.
If you have chosen the payment method credit card, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction is carried out immediately after confirming the payment instruction and your legitimacy as the rightful cardholder by your credit card company at PayPal's request, and your card will be charged. Further information will be provided during the order process.
If you have chosen the payment method direct debit, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). Upon submitting the direct debit mandate immediately after confirming the payment instruction, PayPal will request its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. Further information will be provided during the order process.
Purchase on Invoice
Business customers who select the "invoice" payment option can purchase the ordered goods on account. The invoice is due within 14 days after receipt of the goods and the invoice, without any deductions. In case of default in payment, interest on arrears will be charged at 5 percentage points above the base interest rate. We reserve the right to claim further damages in the event of default. If there are any objections, the customer must submit them in writing within 14 days of receiving the invoice. After this period, the invoice is considered accepted. We reserve the right to refuse purchase on invoice in special circumstances or to withdraw an already given approval.
The "purchase on invoice" payment option is only available to business customers. We reserve the right, in individual cases, to decline payment on account and offer alternative payment methods or reject the order. The customer has no claim to the delivery of the ordered goods in such cases.
7. Right of Withdrawal
You are entitled to the statutory right of withdrawal, as described in the right of withdrawal information.
8. Retention of Title
The goods remain our property until full payment is made.
For entrepreneurs, the following applies in addition: We retain ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale in the amount of the invoice value, regardless of whether the goods have been combined or mixed with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.
9. Transport Damage
For entrepreneurs, the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the goods to the carrier, freight forwarder, or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to inspect and give notice of defects as defined in § 377 of the German Commercial Code (HGB) applies. If you fail to provide the notification required therein, the goods shall be deemed approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
10. Warranty and Liability
The statutory defect liability rights apply.
As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier as soon as possible. Failure to do so will not affect your statutory warranty claims.
If a feature of the goods deviates from the objective requirements, the deviation is only deemed agreed upon if you were informed of the deviation before submitting the contract declaration and the deviation was expressly and separately agreed between the contracting parties.
If you are an entrepreneur, the following deviates from the above warranty provisions:
a) Only our own specifications and the manufacturer's product description are deemed agreed upon as the condition of the goods, but not other advertising, public promotions, and statements by the manufacturer.
b) In the event of defects, we shall, at our discretion, either rectify the defect or provide a replacement. If the remedy of the defect fails, you may demand a price reduction or withdraw from the contract. Rectification of the defect is deemed failed after the second attempt if nothing else arises from the nature of the goods or the defect or the other circumstances. In the event of rectification, we do not have to bear the increased costs of transporting the goods to a location other than the place of performance if the transport does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The reduction of the time limit does not apply:
- for damages attributable to us that arise from injury to life, body, or health, and for other damages caused intentionally or through gross negligence;
- if we have fraudulently concealed a defect or have assumed a guarantee for the condition of the goods;
- for goods that have been used for a building in accordance with their usual purpose and have caused its defectiveness;
- for statutory recourse claims that you have against us in connection with rights arising from defects.
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
12. Final Provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant as defined by the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.